Unified telecom operations: ONE platform, ZERO silos

OmniTel360° lets you run quote, CRM, fulfilment, billing and field service on a single platform. Built on Odoo and integrated with your billing platform, it gives every team the same view of the customer. The result is faster launches, fewer manual handovers and service your customers can rely on.

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Quote to Cash AI-Native Built on Odoo ERP

OmniTel360° in action
From quote to cash to field operations

OmniTel360° handles the day-to-day processes your teams manage, including new connections, plan changes, prepaid top-ups, invoicing, billing disputes and field visits. Each one moves through a single system, so nothing waits on a handover between CRM, billing and dispatch. Your agents see plans, usage, billing and history on one screen and your technicians see the same record in the field.

What OmniTel360° handles for you

Quote to Order

Configure products, price them in real time and convert quotes to orders without re-keying.

Customer Onboarding

Take a customer from the first quote through activation, change and renewal in one flow.

Prepaid & Postpaid

Run both commercial models on one platform, with no parallel stacks to maintain.

Billing & Disputes

Invoice natively on Oracle BRM or other billing platforms and resolve charge queries without escalating to finance.

Fault & Ticket Handling

Create, route, escalate and close tickets, with dashboards over the whole lifecycle.

Field Service

Schedule, dispatch and track technicians, with real-time updates back to the office.

Order Capture & Fulfilment

Capture the order once, then let the platform decompose it into the service orders that fulfil it. Track every one to completion without chasing across systems.

Service Provisioning & Lifecycle

Provision services through configurable workflows, then handle every change that follows on the same record: suspend, resume, upgrade, transfer or cease.

Built for the problems CSPs actually have

Common challenges

  • Siloed CRM, billing, order management and field systems
  • Slow product launches held up by development queues
  • Complex bundles, contract pricing and committed volumes
  • Billing disputes escalated away from the front line
  • Multi-service accounts across mobile, broadband, devices and SIM
  • Manual provisioning handovers between order management and the network

How OmniTel360° answers them

  • One platform with real-time front-to-back-office sync
  • No-code product studio and dynamic product catalog
  • Intelligent bundle integrity and dynamic B2B monetisation
  • Gen AI dispute resolution trained on billing platform data models
  • Account hierarchies with discounts applied at the right level
  • Workflow-driven service provisioning with automated order decomposition

AI that runs the front line and the field

OmniBotYour AI CPQ Assistant

  • Natural language ordering: users configure products, see real-time pricing and apply eligible discounts in plain language.
  • Built for real complexity: contract pricing, committed volumes, minimum thresholds and bundle constraints are handled in the flow.
  • Enterprise-grade controls: every configuration is validated for accuracy and compliance before it becomes an order.

FieldMaster AIYour Field Teams, Fully Connected

  • Smarter dispatch: jobs are allocated intelligently, issues are predicted, and SLA adherence improves.
  • Everything on the technician's phone: technicians work mobile-first, with full access to customer and job data.
  • One connected record: syncs with CRM, billing and OSM, closing the loop from request to resolution.

What you get from a single platform

Faster Time to Market

Launch new products from a no-code studio, without waiting on a development cycle.

Fewer Manual Errors

One data model means no re-keying between CRM, billing and dispatch.

Lower Operating Costs

Fewer platforms to license, integrate, support and maintain.

More Productive Agents

Complete customer data and AI-surfaced suggestions at the moment of the interaction.

Selling Around the Clock

OmniBot handles configuration, pricing and discounting in natural language, day or night.

Deploy the Way You Want

On-premises, public cloud (GCP or AWS) or managed cloud (Odoo.sh), across multiple markets.

Run your whole telecom business on one platform

Give your customers a service that is simple, fast and efficient. From the first quote to the field visit.

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FAQs

A unified telecom operations platform. It brings CPQ, CRM, fulfilment, billing and field service together on one system, built on Odoo and integrated with billing platforms like Oracle BRM for native billing.

The separate CRM, billing, order management and field service systems most CSPs run in parallel. You get one view of customer, services and billing, synced in real time across front and back office.

Yes, both natively on the same platform. That includes multi-service account hierarchies across mobile, broadband, devices and SIM.

The AI CPQ chatbot on OmniTel360°. It configures products, applies real-time pricing and eligible discounts, and completes orders in natural language, 24/7.

On-premises in your data centre, on public cloud (GCP or AWS), or as managed cloud on Odoo.sh. The platform is multi-geo deployment ready.

Orders captured in the platform are decomposed into service orders and provisioned through configurable workflows. That covers activations, changes and cessations, along with full SIM lifecycle management from allocation through to deactivation.