One integration, Many possibilities

Unlock the full potential of seamless integration between Odoo and Oracle BRM. Experience powerful, cost-effective CRM capabilities combined with advanced billing functions to elevate your telecom business to new heights.

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    Key Integration Features

    OmniTel360 allows telecommunications companies to streamline their operations, enhance customer management, and optimize revenue processes.

    Customer 360 View

    Gain a holistic view of customer interactions including account level status, service-wise status, provisioning updates, interaction history, change orders, bill views/payments, purchase history, and live account balances.

    Postpaid Customer Management

    Manage broadband packages and modem details efficiently. Omnitel360 enables monitoring of usage, generating invoices, and managing balance reductions through integration.

    Prepaid Services

    Seamlessly create customer accounts, manage mobile services, send welcome communications, track balance changes, and handle service activations/deactivations.

    Manage Account Hierarchies

    Facilitate multi-service accounts with discounts across mobile prepaid, broadband postpaid services, devices, and SIM management. Track the lifecycle of SIM cards from activation to deactivation.

    Fault Ticket Creation

    A comprehensive fault management system with ticket creation, reassignment, escalation flows, lifecycle management, and monitoring dashboards.

    Payment gateways

    Streamline payment processing and notifications to enhance customer experience with timely updates on billing and payment statuses by integrating Reddot payments for secure transactions, allowing customers to make payments effortlessly through connected channels.

    Reporting & Dashboard

    Generate dynamic reports and create dashboards from both BRM (AR Detail/Summary) and Odoo with Gen AI-driven Natural Language prompting. Never write a query again!

    Benefits

    Streamlined Data Management

    Save time and reduce errors data entry point.

    Seamless Bundling & Billing

    Configure advanced Bundles with a highly flexible CRM and a native billing system

    Unified Customer Insights

    Gain 360° withCustomer visibility CRM-driven service provisioning.

    Data-Driven Decision Making

    Granular reporting capabilities for better business insights.

    Effortless Scalability

    Scale from thousands to millions of customers with robust customer support.

    Flexible Deployment Options

    Multiple deployment options: On-premises (Data Center), Cloud (GCP/AWS) or Managed Cloud (Odoo.sh).

    Intrigued by our OmniTel360 capabilities?

    Elevate your business with our OmniTel360. Whether you're a Telecom or Media company looking to optimize your CRM & Billing operations, we’re here to drive your success forward.