Organization Overview

Vodafone Australia is an Australian telco brand providing mobile and fixed broadband services. Vodafone line of businesses is Mobile Services for Consumer, Enterprise customers and Wholesale MVNO Mobile Services and M2M. Vodafone’s mobile network covers more than 23 million Australians, and Vodafone has commenced the rollout of its 5G mobile network. Vodafone NBN fixed broadband services are available in capital cities and selected regional centres. Vodafone is the third-largest wireless carrier in Australia, with 5.8 million subscribers as of 2020. Vodafone Australia became a subsidiary of TPG Telecom after the merger between Vodafone Hutchison Australia Limited and TPG Corporation Limited, in July 2020

Business Problems / Challenges

• Ability to launch new product and new services in faster way.
• Improve customer experience by enhancing IT systems, introduce new features/functionality, build capabilities to track and monitor operational capabilities for customer facing processes.
• System stability post major releases and upgrades.
• System scalability to support new business volumes and growth of data usage.

Uncover the strategies employed, the hurdles overcome, and the ultimate success achieved in this remarkable journey. Gain insight about how we helped our client achieve a successful implementation, download the case study