Odoo 19 introduces meaningful upgrades to the Field Service module, focused on improving operational control, technician productivity, and coordination across on-site service teams. These enhancements are particularly relevant for organizations delivering installation, maintenance, and repair services—where accurate scheduling, mobility, and real-time visibility are critical.

Below is a structured overview of the key Field Service updates in Odoo 19 and how they support more efficient field operations.

Project and Task Templates for Faster Job Setup

Odoo 19 strengthens project and task configuration by introducing project templates and task templates.

Projects can now be marked as templates before reuse, ensuring the original configuration remains protected from unintended changes. Task templates allow teams to predefine essential attributes such as stages, priorities, tags, and assigned roles. When a new project is created from a template, Odoo automatically requests role-based assignments and links the appropriate employees to each task.

This approach standardizes recurring field jobs, reduces setup time, and ensures consistency across service delivery.

Control Price Visibility on Customer Worksheets

Odoo 19 adds a Hide Unit Price option for Field Service worksheet reports, configurable at the project level.

For organizations that prefer not to disclose pricing details on customer-facing service reports, this setting ensures worksheets remain focused on service execution rather than commercial information. This improves professionalism while supporting internal pricing governance.

Smarter Geolocation, Route Planning, and Mobile Execution

Field Service operations in Odoo 19 benefit from deeper geolocation and mobility enhancements.

When enabled in project settings, Odoo automatically records a technician’s GPS location in the task chatter when timers are started or stopped. This improves transparency in time tracking and supports validation of on-site work without additional manual inputs.

The Map View has also been enhanced to visually cluster tasks by location and reorder them for optimized routing. This enables service managers to plan daily schedules more efficiently and reduce unnecessary travel time.

On the technician side, the mobile Field Service app now supports end-to-end task execution. Technicians can:

• Start and stop work and travel timers
• Log materials used on-site
• Upload before-and-after photos
• Capture customer signatures
• Open optimized routes directly within the app for navigation

All captured data is automatically synced with timesheets, inventory, and project records.

Improved Task Scheduling and Visibility Across Views

Odoo 19 delivers notable usability improvements across scheduling and task visualization.

Gantt View Enhancements

• Weekends are hidden by default in the Planning view, allowing managers to focus on active working days.
• Drag-and-drop scheduling now includes an immediate undo option, reducing the risk of accidental changes.
• Gantt views are available on the portal, enabling external stakeholders or customers to track timelines securely.

Kanban View Enhancements

• Tasks now support a three-level priority indicator for faster identification of critical jobs.
• Subtasks and task assignments are visible directly on Kanban cards, improving workload clarity and coordination.

These view enhancements help managers plan, monitor, and adjust field operations with greater confidence.

Additional Field Service Improvements

Odoo 19 includes several supporting enhancements that improve operational flow:

• Subcontracted service purchase orders are no longer grouped by default, making it easier to manage individual supplier instructions.
• Purchase orders related to subcontracted services can be accessed directly from dashboards for quicker oversight.
• Reporting graphs are now clickable, enabling faster drill-down and analysis.
• When a product is configured to generate a task from an appointment, the Field Service task is created automatically upon appointment confirmation, carrying over scheduling and assignment details.

Seamless Integration with Sales, Appointments, and Projects

Field Service in Odoo 19 is tightly integrated with Sales and Projects.

Service products can be configured to automatically create Field Service tasks—or complete projects with predefined tasks—when a Sales Order is confirmed. Once the order is validated, the related job is immediately available for scheduling and assignment.

As work progresses:

• Logged materials are deducted from inventory
• Time entries are recorded in timesheets
• Completed tasks move automatically to the “To Invoice” stage

This connected workflow removes manual handoffs between sales, service delivery, and invoicing, improving accuracy and reducing administrative effort.

Conclusion

Odoo 19 delivers a more structured and connected Field Service experience. With improved templates, enhanced mobility, smarter scheduling views, and tighter integration across Sales, Appointments, and Projects, organizations gain better control over on-site operations.

For field service managers and decision-makers, these enhancements support more predictable execution, improved visibility, and streamlined service delivery—without increasing operational complexity.

Aarav Solutions helps organizations design, implement, and optimize Odoo Field Service to align with operational goals and on-ground realities.
To explore how Odoo 19 can support your field operations, contact us at cocreate@aaravsolutions.com.