One integration, Many possibilities

Unlock the full potential of seamless integration between Odoo and any standard OSS/BSS stack. Experience powerful, cost-effective CRM capabilities combined with advanced billing functions to elevate your telecom business to new heights.

Key Features

OmniTel360° allows telecommunications companies to streamline their operations, enhance customer management, and optimize revenue processes.

Customer 360 View

Gain a holistic view of customer interactions including account level status, service-wise status, provisioning updates, interaction history, change orders, bill views/payments, purchase history, and live account balances.

Postpaid Customer Management

Manage broadband packages and modem details efficiently. OmniTel360° enables monitoring of usage, generating invoices, and managing balance reductions through integration.

Prepaid Services

Seamlessly create customer accounts, manage mobile services, send welcome communications, track balance changes, and handle service activations/deactivations.

Manage Account Hierarchies

Facilitate multi-service accounts with discounts across mobile prepaid, broadband postpaid services, devices, and SIM management. Track the lifecycle of SIM cards from activation to deactivation.

Fault Ticket Creation

A comprehensive fault management system with ticket creation, reassignment, escalation flows, lifecycle management, and monitoring dashboards.

Reduce Call Handling Time

Provide agents with instant access to complete customer data—plans, usage, billing, and past interactions—so they can resolve issues on the first call, without transferring or follow-ups.

Proactively Address Customer Queries

Anticipate and surface relevant customer data before the agent even asks. Whether it’s a billing concern or data cap issue, AI-powered suggestions ensure accurate and consistent responses.

Increase First Contact Resolution (FCR)

Enable faster ticket closures through; a unified view of customer data, Intelligent ticket routing and Quick dispute resolution powered by Gen AI trained on Oracle BRM data models

Resolve Billing Disputes in Seconds

Eliminate the back-and-forth with finance teams. Agents can now generate detailed invoices, understand charge discrepancies, and address queries using natural language prompts.

Increase Contact Volumes

Empower agents to manage higher volumes with streamlined workflows, automated data retrieval, and intuitive UI—enabling them to support more customers without compromising quality.

Payment Gateways

Streamline payment processing and notifications to enhance customer experience with timely updates on billing and payment statuses by integrating Reddot payments for secure transactions, allowing customers to make payments effortlessly through connected channels.

Reporting & Dashboard

Generate dynamic reports and create dashboards from both BRM (AR Detail/Summary) and Odoo with Gen AI-driven Natural Language prompting. Never write a query again!

Get OmniBot Advantage
AI-powered CPQ Chatbot built on OmniTel360°

OmniBot is an AI-powered CPQ chatbot built on OmniTel360°, serving as the intelligent CPQ engine within the OmniTel360° ecosystem. It simplifies complex sales processes, reduces operational costs, and accelerates time-to-market—enabling telecom providers to launch and scale faster than ever before.

1

Smarter, Faster, AI-Powered Sales Execution

  • Configure products
  • Access real-time pricing
  • Apply eligible discounts
  • Complete orders through an intelligent, guided digital experience

All within a seamless workflow.

2

Engineered for Telco & CSP Complexity at Scale

Simplify even the most complex service ordering scenarios involving:

  • Customer-specific contract pricing
  • Committed volumes and minimum thresholds
  • Bundle and package constraints

All while ensuring every configuration is accurate, compliant, and consistently executed.

Accelerate Sales with OmniBot

Streamline configure, price, and quote processes with an intelligent CPQ engine built for telecom complexity. Improve accuracy, shorten deal cycles, and scale faster with a fully integrated solution.
See it live in action

Benefits

Streamlined Data Management

Save time and reduce errors data entry point.

Seamless Bundling & Billing

Configure advanced Bundles with a highly flexible CRM and a native billing system

Unified Customer Insights

Gain 360° withCustomer visibility CRM-driven service provisioning.

Data-Driven Decision Making

Granular reporting capabilities for better business insights.

Effortless Scalability

Scale from thousands to millions of customers with robust customer support.

Flexible Deployment Options

Multiple deployment options: On-premises (Data Center), Cloud (GCP/AWS) or Managed Cloud (Odoo.sh).

Intrigued by our OmniTel360° capabilities?

Elevate your business with our OmniTel360°. Whether you're a Telecom or Media company looking to optimize your CRM & Billing operations, we’re here to drive your success forward.