Customer Overview

Tikona Infinet Private Limited (TIPL), a prominent Category-A ISP in India, is dedicated to realizing the vision of a broadband-enabled India. As a provider of wireless broadband services in the top 25 cities across the country, Tikona Infinet plays a crucial role in contributing to the nation’s ongoing digital transformation.

Challenges Faced

Despite its significant position in the market, Tikona Infinet encountered a series of challenges that necessitated a strategic approach to its broadband operations. The company identified the need for streamlining its processes, with a focus on achieving efficient order management, seamless subscription handling, and the implementation of real-time analytics. These improvements were essential not only to enhance customer satisfaction but also to unlock untapped revenue potential.
Curious to know how Tikona Infinet overcame these challenges and achieved a successful transformation of its broadband operations?

Dive deeper into our comprehensive case study to gain insights into the strategies employed, the obstacles overcome, and the results achieved. Discover how our tailored solutions and expertise contributed to Tikona Infinet’s journey towards operational excellence and improved customer satisfaction, download the case study.